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Refund and Return Policy
Last Updated: 29-03-2025
At Rodekho.com, we strive to provide high-quality products and services to our valued customers. If you are not completely satisfied with your purchase, we offer a hassle-free Refund and Returns Policy to ensure your peace of mind.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, in its original packaging, and in the same condition as received.
- A return request must be initiated within 7 from the date of delivery.
- Items that are damaged, defective, or incorrect due to our error are eligible for a free return and replacement.
- Certain products, such as perishable goods, personalized items, or digital downloads, may not be eligible for return. Please check the product description before purchasing.
2. How to Initiate a Return
To initiate a return, follow these steps:
- Contact our customer support team at sanjeevniro007@gmail.com/9887068889 with your order details and reason for return.
- Our team will provide you with a return authorization and instructions on how to send the product back.
- Securely package the item and ship it to the address provided.
3. Refund Policy
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within 7 to your original payment method.
- Shipping costs (if applicable) are non-refundable.
- If your return is rejected due to non-compliance with our policy, the item will be sent back to you at your expense.
4. Exchanges
- If you wish to exchange an item, please follow the return process and place a new order for the desired product.
- Exchanges are subject to stock availability.
5. Cancellations
- Orders can be canceled within 1 of placing the order, provided they have not been shipped.
- If the order has already been dispatched, you must follow the return process after receiving it.
6. Non-Returnable Items
Certain items are non-returnable, including:
- Items marked as final sale or non-refundable.
- Used, damaged, or altered items not caused by our fault.
- Perishable or hygiene-related products.
7. Contact Us
For any questions or concerns about our refund and return policy, please reach out to us at:
Email: sanjeevniro007@gmail.com
Phone: +91-9887068888/+91-9887068889
Address: Plot Number 1,Near Sector 3, Near Laxmi Sweets,Tonk Road, Pratap Nagar, Jaipur, Rajasthan 302033
We appreciate your trust in Rodekho.com and are committed to ensuring a seamless shopping experience for you!
