Refund and Returns Policy

Refund and Return Policy
Last Updated: 29-03-2025

At Rodekho.com, we strive to provide high-quality products and services to our valued customers. If you are not completely satisfied with your purchase, we offer a hassle-free Refund and Returns Policy to ensure your peace of mind.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, in its original packaging, and in the same condition as received.
• A return request must be initiated within 7 from the date of delivery.
• Items that are damaged, defective, or incorrect due to our error are eligible for a free return and replacement.
• Certain products, such as perishable goods, personalized items, or digital downloads, may not be eligible for return. Please check the product description before purchasing.

2. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact our customer support team at sanjeevniro007@gmail.com/9887068889 with your order details and reason for return.
2. Our team will provide you with a return authorization and instructions on how to send the product back.
3. Securely package the item and ship it to the address provided.

3. Refund Policy

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed within 7 to your original payment method.
• Shipping costs (if applicable) are non-refundable.
• If your return is rejected due to non-compliance with our policy, the item will be sent back to you at your expense.

4. Exchanges

• If you wish to exchange an item, please follow the return process and place a new order for the desired product.
• Exchanges are subject to stock availability.

5. Cancellations

• Orders can be canceled within 1 of placing the order, provided they have not been shipped.
• If the order has already been dispatched, you must follow the return process after receiving it.

6. Non-Returnable Items

Certain items are non-returnable, including:

• Items marked as final sale or non-refundable.
• Used, damaged, or altered items not caused by our fault.
• Perishable or hygiene-related products.

7. Contact Us

For any questions or concerns about our refund and return policy, please reach out to us at:

Email: sanjeevniro007@gmail.com
Phone: +91-9887068888/+91-9887068889
Address: Plot Number 1,Near Sector 3, Near Laxmi Sweets,Tonk Road, Pratap Nagar, Jaipur, Rajasthan 302033

We appreciate your trust in Rodekho.com and are committed to ensuring a seamless shopping experience for you!