Cancallation Policy

At Rodekho, we understand that plans can change unexpectedly. To ensure a seamless experience for our customers, we have formulated a transparent and fair cancellation policy. Please take a moment to review the following guidelines regarding cancellations:

1. Cancellation Period: The cancellation period varies depending on the type of service booked and the provider’s policies. Please refer to the specific booking details for the cancellation period applicable to your reservation.

2. Cancellation Fees: Cancellation fees may apply based on the timing of your cancellation and the provider’s policies. These fees are typically determined by the provider and may vary. Please review the cancellation terms provided during the booking process for detailed information on applicable fees.

3. Cancellation Process: To cancel a booking, please log in to your Rodekho account and navigate to the ‘My Bookings’ section. From there, you can select the booking you wish to cancel and follow the prompts to complete the cancellation process. Alternatively, you may contact our customer support team for assistance with cancellations.

4. Refund Policy: Refund eligibility and processing times may vary depending on the provider’s policies and the timing of your cancellation. In general, refunds are processed within a reasonable timeframe after the cancellation is confirmed. Please note that certain bookings may be non-refundable, and refunds are subject to the provider’s terms and conditions.

5. Exceptions: In some cases, exceptions to the cancellation policy may be granted due to extenuating circumstances such as medical emergencies or natural disasters. If you believe you qualify for an exception, please reach out to our customer support team for further assistance.

6. Modifications: If you need to modify your booking rather than cancel it entirely, please refer to the modification policy provided during the booking process. Modifying your booking may incur additional fees or charges depending on the changes requested and the provider’s policies.

7. Communication: We strive to keep our customers informed throughout the cancellation process. You will receive confirmation of your cancellation via email, along with any applicable refund details or next steps.

Please note that the above cancellation policy is subject to change at any time without prior notice. We recommend reviewing the cancellation terms and conditions each time you make a booking to ensure you are aware of the latest policies. If you have any questions or require assistance with cancellations, please don’t hesitate to contact our customer support team. We are here to help ensure your experience with Rodekho is as smooth and convenient as possible.